Shipping & Exchange

Order Processing
Upon order confirmation, please allow 48 hours for processing (Excluding weekends and holidays) before your order ships. All orders are processed during regular business hours, Monday - Friday 9.30 am SGT to 6.00 pm SGT each day.

Duties & Taxes
International orders are shipped with duties and taxes due upon delivery via our Standard Service.

International orders can incur duties and taxes. Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.

Singapore & Malaysia (Local) Shipping
"Free local shipping" is offered on orders with subtotals (after discounts are applied) that are $30 SGD or more (unless specified differently as part of a limited time promotional offer)

    • Local Shipping: 3 - 4 business days (Singapore), 5 business days (Malaysia)
    • Orders under $30 SGD: Flat rate of $4 SGD
    • Orders over $30 SGD: Free
    • Tracking: Details of your shipment will be sent to you upon dispatch

Hong Kong
"Free Express International Shipping" is offered on orders with subtotals (after discounts are applied) that are (HK$300) ~ $50 SGD or more (unless specified differently as part of a limited time promotional offer)

*International orders, can incur duties and taxes. Duties and taxes are determined by the customs agency within the destination country.

  • Shipping Time: 7 - 9 Business days 
  • Orders over HK$ 300: Free
  • Orders under HK$ 300: Flat rate of $12 SGD (~ HK$ 70)

Australia
"Free Express International Shipping" is offered on orders with subtotals (after discounts are applied) that are (AU$ 60) ~ $60 SGD or more (unless specified differently as part of a limited time promotional offer)

*International orders, can incur duties and taxes. Duties and taxes are determined by the customs agency within the destination country.

  • Shipping Time: 7 - 9 Business days 
  • Orders over AU$ 60: Free
  • Orders under AU$ 60: Flat rate of $12 SGD (~ AU$ 12)
  • *There are no import duties and taxes for orders to Australia (Below $1,000 AUD)*

Indonesia, Thailand, Philippines:
"Free Express International Shipping" is offered on orders with subtotals (after discounts are applied) that are $50 SGD or more (unless specified differently as part of a limited time promotional offer)

*International orders, can incur duties and taxes. Duties and taxes are determined by the customs agency within the destination country.

  • Shipping Time: 7 - 9 Business days 
  • Orders over $50 SGD: Free
  • Orders under $50 SGD: Flat rate of $12 SGD 

    Canada, USA, UK:
    "Free Express International Shipping" is offered on orders with subtotals (after discounts are applied) that are $150 SGD or more (unless specified differently as part of a limited time promotional offer)

    *International orders, can incur duties and taxes. Duties and taxes are determined by the customs agency within the destination country.

    • Shipping Time: 9 - 10 Business days 
    • Orders over $150 SGD: Free
    • Orders under $150 SGD: Varied - According to shipping calculator during checkout.
    • *There are no import duties and taxes for orders to the USA*

     

    Shipping Notes:
    Once shipped most items are received within the time frame indicated above. However, please note that we cannot control the postal services and/or Customs and occasionally delays may occur.

    Please note that we are not responsible for lost or missing orders due to an incorrect shipping address provided. Shipments returned to us as undeliverable may incur additional shipping fees to resend.

    Questions About Shipping?:
    For additional information or for answers to your specific ordering questions, please drop us an email at hello@mykydra.com

     

    Exchanges/Returns/Refunds

    Refunds - Available on unworn items within 21 days from date of shipment.
    Exchanges/Returns - Available on unworn items within 30 days from date of shipment.

    *Items are to be in original condition, with tags and packaging intact.
    *Kindly note that sports bras cannot be exchanged due to hygiene purposes.

    Sale Items or items bought during promotional periods and/or using discount codes are strictly not eligible for return, refund or exchange.

    To start a Return/Exchange, please email us at hello@mykydra.com with the following: 

    1. Email address used to place the order.
    2. Order Number (if available).
    3. Reason for the return (too big, too small, too short, too long, etc.)
    4. Colour and size of the replacement pair (if desired.)

    Kindly inform us beforehand at hello@mykydra.com/drop us a message on Facebook!

    All returns/exchanges must be shipped via registered mail or any mail with tracking to our office address. Kydra will strictly not be responsible for any lost or misplaced mails.

    If we have made a mistake with the delivery of your order (wrong address written, wrong item shipped etc.), we will be committed to rectifying the problem. 

    However, if it was a mistake on your end (provided us with the wrong delivery details etc.), a redelivery fee of SGD$5 will be administered if you do not inform us of your incorrect delivery details within 12 hours of your order.

    Opening hours:

    Weekdays: Mon - Fri, 9:30am to 5pm.

    Closed on Weekends.

    Address:

    5 Pereira Road, #02-04
    Asiawide Industrial Building
    Singapore 368025 

    Sizing Chart