Free shipping in Singapore over S$50

Women Men Accessories
Account

Shipping policy

Shipping Policy

KYDRA PTE LTD ships from Singapore to customers in Singapore and overseas. Orders are dispatched on business days, Monday to Friday, excluding Singapore public holidays. Orders leave us within 1 to 2 business days. Delivery times below are counted in business days after dispatch, not from the moment you place the order.

Rates

  • Singapore. Free on orders of S$50 and above. Below that, a flat rate of S$5.
  • Malaysia. Free on orders of S$50 and above. Below that, a flat rate of S$10.
  • Everywhere else. A flat rate of S$30. Free on orders of S$150 and above.

The rate that applies to your order is shown at checkout before you pay. Gift cards are excluded from free shipping calculations.

Tax. No tax is added at checkout. The price you see is the price you pay.

Delivery times

  • Singapore. 1 to 3 business days after dispatch.
  • Everywhere else. 5 to 15 business days after dispatch.

A tracking link is emailed once your order ships.

Where we ship

Australia, Brunei, Cambodia, Canada, France, Germany, Hong Kong, Indonesia, Laos, Malaysia, Myanmar, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom and the United States.

If you do not see your country listed, email hello@mykydra.com before ordering and we will confirm whether we can ship to you.

Customs, import duties and taxes

International orders are exported from Singapore. Import duties and taxes may be payable on delivery and are the responsibility of the customer. KYDRA does not collect them at checkout. These charges are set by the destination country. KYDRA has no control over them and cannot estimate them in advance.

Customs clearance can add time to a delivery. Delays caused by customs are outside our control and are not included in the delivery times above.

If a parcel is refused or returned to us because import charges were not paid, any shipping and handling costs incurred are deducted from the refund.

Dispatch during sales and launches

During sale periods and campaign launches, dispatch may take slightly longer than usual.

Delivery details and cancellations

Please check your delivery address at checkout. If your details are incorrect, email hello@mykydra.com as soon as possible and we will do our best to help before the order is dispatched. Once an order is dispatched, the address cannot be changed, and a re-delivery costs SGD 6.

Orders cannot be cancelled once they have been packed and are ready to ship.

Contact

KYDRA PTE LTD, UEN 201801796K, 5008 Ang Mo Kio Avenue 5, #04-02, Singapore 569874. Email hello@mykydra.com.