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Terms of service

Terms of Service

Overview

Welcome to KYDRA. The terms "we", "us" and "our" refer to KYDRA PTE LTD (UEN 201801796K), a company incorporated in Singapore. KYDRA operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). KYDRA is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced in them (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services. These Terms of Service apply to all users of the Services, including without limitation users who are browsers, vendors, customers, merchants and contributors of content.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

Any new features or tools added to the Services are also subject to these Terms of Service.

Section 1. Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state or province of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete, and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign or license your account to any other person.

Section 2. General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time.

You understand that your content, not including credit card information, may be transferred unencrypted and may involve transmissions over various networks and changes made to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services, or any contact on the website through which the Services are provided, without our express written permission.

You may not use our products for any illegal or unauthorised purpose, nor may you, in your use of the Services, violate any law in your jurisdiction, including but not limited to copyright and intellectual property laws. You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of these Terms may result in the immediate termination of your access to the Services.

Section 3. Our Products

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colours or product appearance may differ from how they appear on your screen due to the type of device you use to access the store and your device settings and configuration. We cannot guarantee that your device's display of any colour will be accurate.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case by case basis. Any offer for any product or service made through the Services is void where prohibited.

Section 4. Orders

When you place an order, you are making an offer to purchase. KYDRA reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until KYDRA confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as KYDRA may be unable to accommodate cancellation requests after an order is accepted.

We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email, billing address or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

Section 5. Prices and Billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs, duties or import charges.

Where we make the Services available in more than one market or currency, prices, currency, applicable taxes and available payment methods may differ by market. You are responsible for any customs duties, import taxes and other charges levied by the destination country.

Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that:

  • the credit card information you provide is true, correct and complete;
  • you are duly authorised to use such credit card for the purchase;
  • charges incurred by you will be honoured by your credit card company; and
  • you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

Section 6. Modifications to the Services

We reserve the right at any time to modify, suspend or discontinue the Services, or any part or content of them, without notice. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Services.

Section 7. Shipping and Delivery

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you.

Section 8. Intellectual Property

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement of them, are owned by KYDRA, its affiliates or licensors and are protected by Singapore and foreign patent, copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on the Services without our prior written consent. Except as expressly provided in these Terms, nothing in these Terms grants or shall be construed as granting a licence or other rights to you under any patent, trademark, copyright or other intellectual property of KYDRA, Shopify or any third party. Unauthorised use of the Services may be a violation of applicable intellectual property laws. All rights not expressly granted in these Terms are reserved by KYDRA.

KYDRA's names, logos, product and service names, designs and slogans are trademarks of KYDRA or its affiliates or licensors. You must not use such trademarks without the prior written permission of KYDRA. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.

Section 9. Optional Tools

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control or input over.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the Services is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which those tools are provided by the relevant third-party provider or providers.

We may also, in the future, offer new features through the Services, including the release of new tools and resources. Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

Section 10. Third-Party Links

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including any embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products or services of third parties. If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources or content on any third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products and services should be directed to the third party.

Section 11. Relationship with Shopify

KYDRA is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with KYDRA. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and KYDRA, including any injury, damage or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with KYDRA.

Section 12. Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide services to you. Please review our Privacy Policy for more details on how we, Shopify and our partners use your personal information.

Section 13. Feedback

If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, contest entries or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, adapt, translate, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this licence to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under these Terms of Service.

You also represent and warrant that: you own or have all necessary rights to all Feedback; you have disclosed any compensation or incentives received in connection with your submission of Feedback; and your Feedback will comply with these Terms. We are and shall be under no obligation to maintain your Feedback in confidence, to pay compensation for your Feedback, or to respond to your Feedback.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party's intellectual property rights or these Terms of Service.

You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

Section 14. Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available through the Services is not accurate, complete or current. The material provided through the Services is for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material provided through the Services is at your own risk.

The Services may contain certain historical information. Historical information is necessarily not current and is provided for your reference only. We reserve the right to modify the contents of the Services at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to the Services.

Section 15. Errors, Inaccuracies and Omissions

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

We undertake no obligation to update, amend or clarify information in the Services or on any related website, including without limitation pricing information, except as required by law. No specified update or refresh date applied in the Services or on any related website should be taken to indicate that all information in the Services or on any related website has been modified or updated.

Section 16. Prohibited Uses

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly:

  • for any unlawful, malicious, obscene or immoral purpose;
  • to solicit others to perform or participate in any unlawful act;
  • to violate any international, national, federal, provincial, state or local law, regulation, rule or ordinance;
  • to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
  • to harass, abuse, insult, harm, defame, slander, disparage, intimidate or harm any of our employees or any other person, or to discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
  • to transmit or submit false or misleading information;
  • to send, knowingly receive, upload, download, use or re-use any material that does not comply with these Terms;
  • to transmit, or procure the sending of, any advertising or promotional material, including any junk mail, chain letter, spam or any other similar solicitation;
  • to impersonate or attempt to impersonate any other person or entity; or
  • to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm KYDRA, Shopify or users of the Services, or expose them to liability.

In addition, you agree not to:

  • upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services;
  • reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services;
  • collect or track the personal information of others;
  • spam, phish, pharm or pretext the Services;
  • use any robot, spider, scraping, data gathering and extraction tool, automatic device or process, AI tool such as agentic AI, or any automated or manual means to access the Services; or
  • interfere with, bypass or circumvent the security or authorisation features, robot exclusion headers, or other measures we employ to restrict access to the Services.

We reserve the right to suspend, disable or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

Section 17. Agents

17.1 This section (the "Agent Terms") applies if you use, allow, enable or cause the deployment of an Agent to access, use or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person's device, without direct supervision.

17.2 No Agent may access, use or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 17.4 below. In addition, no Agent may access, use or interact with the Services if we have requested that the Agent refrain from accessing, using or interacting with any service.

17.3 We may limit, including by technical measures, whether and how any Agent accesses, uses and interacts with the Services.

17.4 Agents must:

  • in all HTTP and HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]";
  • not conceal or obfuscate that any access, use or interaction is from an Agent, such as by mimicking human behaviour and interaction patterns, or by completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans;
  • respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer; and
  • not circumvent or otherwise avoid any measure intended to block, limit, modify or control whether and how Agents access, use or interact with the Services.

Section 18. Termination

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or by ceasing to use the Services.

We may terminate this agreement or your access to the Services, or any part of them, in our sole discretion at any time without notice, including if in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service. You will remain liable for all amounts due up to and including the date of termination.

The obligations and liabilities of the parties incurred prior to the termination date shall survive termination of this agreement for all purposes. The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

Section 19. Disclaimer of Warranties

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.

We do not warrant that the results that may be obtained from the use of the Services will be accurate or reliable, or that any errors in the Services will be corrected.

EXCEPT AS EXPRESSLY STATED BY KYDRA, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

Nothing in these Terms excludes or limits any right or remedy you may have under the Consumer Protection (Fair Trading) Act 2003 or any other applicable Singapore law that cannot lawfully be excluded or limited.

Section 20. Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL KYDRA, OUR PARENT, SUBSIDIARIES, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SUBCONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT OR PRODUCT POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability shall be limited to the maximum extent permitted by law.

Section 21. Indemnification

You agree to indemnify, defend and hold harmless KYDRA, Shopify, and our parent, subsidiaries, affiliates, partners, officers, directors, employees, agents, contractors, interns, suppliers, subcontractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, payable to any third party due to or arising out of:

  • your breach of these Terms of Service or the documents they incorporate by reference;
  • your violation of any law or the rights of a third party; or
  • your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defence and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent, which is not to be unreasonably withheld. You will cooperate in the defence of indemnified claims, including by providing relevant documents.

Section 22. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 23. Waiver and Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect of the Services constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us, including but not limited to any prior versions of the Terms of Service.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 24. Assignment

You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign or delegate these Terms and our rights and obligations without consent or notice to you.

Section 25. Governing Law and Jurisdiction

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles.

You and KYDRA agree to submit to the exclusive jurisdiction of the courts of Singapore in respect of any dispute, claim or matter arising out of or in connection with these Terms of Service, the Services or any purchase made through the Services.

Nothing in this section affects any mandatory consumer protection rights you may have under the laws of the country in which you reside.

Section 26. Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 27. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 28. Contact Information

Questions about the Terms of Service should be sent to us at hello@mykydra.com.

Our contact information is set out below:

  • KYDRA PTE LTD
  • UEN: 201801796K
  • Registered address: 5008 Ang Mo Kio Avenue 5, #04-02 (East Wing Lift Lobby), Singapore 569874
  • Email: hello@mykydra.com