Shipping
Singapore, free over S$50. Under that, S$5. Malaysia, free over S$50. Under that, S$10. Everywhere else, S$30 flat, free over S$150. Gift cards do not count towards a free shipping total.
Orders leave us within 1 to 2 working days, Monday to Friday, excluding public holidays. Singapore arrives 1 to 3 working days after that. Everywhere else, 5 to 15. A tracking link is emailed the moment your order leaves. Dispatch runs slower during sales and launches.
Australia, Brunei, Cambodia, Canada, France, Germany, Hong Kong, Indonesia, Laos, Malaysia, Myanmar, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States. Somewhere else? Email hello@mykydra.com before you order and we will tell you if we can get it to you.
Orders leaving Singapore may attract import duties on arrival. Those are set by your country and collected by your customs, and they are yours to pay. We cannot estimate them in advance and we do not collect them at checkout. Customs can also add time we have no control over. If a parcel is refused and comes back to us, the shipping and handling we incur is deducted from the refund.
Returns
30 days from delivery. Unworn, unwashed, tags still on. You get an exchange for a different size or colour of the same item, or a refund to your original payment method. We do not issue store credit.
Email hello@mykydra.com with your order number, the email you ordered with, what you are sending back, and why. For an exchange, tell us the size or colour you want instead. We reply within 1 to 2 working days with the return address. Please do not post anything before you hear from us.
Sports bras, for hygiene. Final sale and marked down items. Pre-orders. Anything worn, washed, or missing its tags. Bought with a discount code or during a promotion? Those follow the terms stated with that promotion, and are only excluded from returns where the promotion says so.
Return postage is yours, in Singapore and overseas. Use a tracked service, we cannot help with a parcel nobody can find. S$5 to send the replacement out on an exchange. If we got it wrong, meaning the wrong item, a faulty garment, or a bad address on our side, we cover everything. Sending from overseas? Mark the parcel as returned goods so it is not held for import charges.
We inspect the return, refund to the original payment method, and email you. Your bank may take a few more days to show it. Delivery fees are not refunded. Exchanges depend on stock, and if the size or colour you want has gone we refund instead.
Email hello@mykydra.com quickly. Before dispatch we can usually fix it. After dispatch an address cannot be changed, and a re-delivery costs S$6. Orders cannot be cancelled once they are packed.