Yes we do!

Delivery is free for a Singapore address on orders above $50.
*excluding Gift Cards

Note: There may be a delay in deliveries during sale periods due to the increase in volume. We seek your patience and understanding – we're working as quickly as we can to get your orders to you!

Free shipping is offered on orders above $50 SGD.

You can expect to receive your parcel within 2 - 4 business days from the date of order placed.

Tracking information of your order will be sent to your email once your shipment has been dispatched. 

Free shipping is offered on orders above $50 SGD for Hong Kong, and above $120 SGD for the following countries:

Australia, United States of America, Thailand, Taiwan, Brunei, Vietnam, Cambodia, Lao People's Democratic Republic, Myanmar, South Korea, and Malaysia.

You can expect to receive your parcel within 7 - 9 business days from the date of order placed.

Tracking information of your order will be sent to your email once your shipment has been dispatched. 

Customs & Import Charge: Import duties are charged once the package reaches your destination country. These charges must be paid by the recipient of the package. 

Unfortunately, KYDRA do not have control over these charges as custom policies and import duties varies differently from country to country.

We process orders quickly and we will do our best to help you with any changes in your order.

Please note that once your order has been processed and dispatched, it will no longer be possible for us to make any changes.

Do send us a note as soon as possible at hello@mykydra.com if you require any amendments.

Refunds
Available on unworn items within 21 days from date of shipment.

Exchanges
Available on unworn items within 30 days from date of shipment.
*Kindly note that sports bras cannot be exchanged due to hygiene purposes.

To start a Return / Exchange, please email us at hello@mykydra.com with the following:

- Email address used to place the order
- Order Number (if available)
- Colour, Size and Fit of the items desired for return or exchange
- Reason for the return (too big, too small, too short, too long, etc)
- Colour and size of replacement pair, if desired.

*Items to be in original condition, with tags still attached.

Items strictly not eligible for return, refund or exchange:
- Sale items
- Marked-down items
- Pre-order items
- Items bought during sale and/ or promotional periods
- Items bought using discount codes

All returns/exchanges must be shipped via registered mail or any mail with tracking to our office address. Kydra will strictly not be responsible for any lost or misplaced mails. Do note that you will incur a SGD $5 shipping fee to mail your replacement items to you.

If we have made a mistake with the delivery of your order (wrong address written, wrong item shipped etc.), we will be committed to rectify the problem. 

However, if it was a mistake on your end (provided us with the wrong delivery details etc.), a redelivery fee of SGD $6 will be administered if you do not inform us of your incorrect delivery details within 12 hours of your order.

Cancellation
Once orders are confirmed and processed, no cancellations are allowed once they’ve been packed and ready to ship.

First Time Buyers
Kindly note that we do not allow returns/refunds for all apparels purchased using the first time buyer discount code but we will be happy to assist with an exchange. For first time buyers for pre-order, sales and clearance items, there will be strictly no exchanges, returns or refunds.

Please email us at hello@mykydra.com to inform us of your Return/Exchange.

You may return/exchange your items via dropping the items off or mailing it back to us.  

Drop-off
You can drop off your parcel at:

Address: Block 5008 Ang Mo Kio Avenue 5 #04-02
Building: TECHplace II
Postal Code: Singapore 569874

Our warehouse operates from 11am - 2pm* on weekdays and we are closed on all weekends and public holidays.

*Hours are subjective to change due to COVID-19 and we recommend that you contact us via email to book an appointment prior.

Mail
Alternatively, you can mail your parcel to our warehouse:

Address: Block 5008 Ang Mo Kio Avenue 5 #04-02
Building: TECHplace II
Postal Code: Singapore 569874

All returns/exchanges must be shipped via registered mail or any mail with tracking to our office address. Kydra will strictly not be responsible for any lost or misplaced mails.

Do note that you will incur a SGD $5 shipping fee to mail your replacement items to you.

Once your package is received, we will be send you an email confirmation. Returns are processed within 2 - 3 working days of being received and will be sent out within 2 - 3 business days.

Once your package is received, we will be send you an email confirmation. Returns are processed within 2 business days of being received and will be sent out within 3 business days.

Processing upon receiving your parcel: 2 - 4 Business Days
Packing and sent back to you: 1 - 2 Business Days
Total duration: 3 - 6 Business Days

Please email us at hello@mykydra.com with the following details:

- Email address used to place the order
- Name
- Order Number (if available)
- Photographic evidence of the defect description of the defect/incorrect order

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.

We hear you! We can't provide a specific date for the restocks at the moment but do tell us which items you would like to see restocked and we might just bring it back!

Here's how to register your interest
1. Go to the product page you're interested in
2. Click on "Want us to bring this back? Register your interest here"
3. Select your preferred colour and size and include your email
4. Click 'Notify me when available'

We'll send you an email, the minute the item/s you're interested in are restocked!

You can find most of our product information on the product pages.

Click to read more about:
The Kyro Fabric
The Kora Fabric
Legging Fabric Differences
Legging Length Differences (Regular & 7/8)
Sports Bras Suitable For You
Activewear Care
Health & Fitness @ The Kydra Club

However, if you have any further questions or would like to know more, feel free to drop us an email at hello@mykydra.com

Yes we do! Check it out here.

Our size guide is also available in each of our product pages. 

Contact us for more information:
Email: hello@mykydra.com
Instagram page: @KydraOfficial