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Refund policy

Returns, Exchanges and Refunds

KYDRA PTE LTD accepts returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and returned with all original tags and packaging.

A return is resolved in one of two ways: an exchange for a different size or colour of the same item, or a refund to your original payment method.

How to start a return or exchange

Email hello@mykydra.com with:

  • The email address used for the order
  • Your order number
  • The items you wish to return or exchange, including colour and size
  • The reason for the return or exchange
  • For an exchange, the size or colour you would like instead

We reply within 1 to 2 business days with the return address and next steps. Please do not send anything back before you hear from us.

Refunds

Once your return arrives and has been inspected, we process a refund to the original payment method used for the order. We email you once the refund has been issued. Your bank or card issuer may take a further few business days to show the funds.

Delivery fees are not refundable.

Exchanges

Exchanges are for a different size or colour of the same item, subject to stock. If the item you want is not available, we refund to the original payment method instead.

Sports bras cannot be exchanged for reasons of hygiene.

Return shipping

  • Return shipping is the customer's responsibility, in Singapore and internationally.
  • Please use a tracked or registered service. KYDRA is not responsible for returns lost or untracked in transit.
  • A shipping fee of SGD 5 applies to the outbound leg of a replacement item on an exchange.
  • If KYDRA is at fault, for example a wrong item or a wrong address on our side, we cover the cost.
  • International returns follow the same conditions. Please mark the parcel as a returned item so it is not held for import charges.

Not eligible for return, exchange or refund

  • Final sale and marked-down items
  • Pre-order items
  • Sports bras, for reasons of hygiene
  • Items that show signs of wear, have been washed, or are missing tags

Promotional and discount code purchases. Orders placed during a promotion, or with a discount code, follow the terms stated with that promotion or code. They are only excluded from returns and exchanges where the promotion terms say so.

Wrong or defective items

If you receive a wrong or defective item, email hello@mykydra.com with your order number and a photo. We cover all costs and arrange either a replacement or a full refund to your original payment method.

Wrong delivery details

If you entered incorrect delivery details at checkout, email hello@mykydra.com as soon as possible. We will do our best to help before the order is dispatched. If the details are not corrected in time and the parcel has to be sent again, a re-delivery fee of SGD 6 applies.

Order cancellations

Orders cannot be cancelled once they have been packed and are ready to ship. If you need to change an order, email hello@mykydra.com as soon as possible and we will do our best to help before it is processed.

Contact

KYDRA PTE LTD, UEN 201801796K, 5008 Ang Mo Kio Avenue 5, #04-02, Singapore 569874. Email hello@mykydra.com.